Position Description

Pay Grade: Manager 5

This position directs center/campus operations and serves as a liaison between college and campus/center faculty and staff, ITS, Facilities, the Business Office, Police, Communications, and Student Services. It serves as a member of the Campus Services Group and leads participation in the College’s Business Continuity Plan.

Responsibilities and Duties (*Essential Functions)

• 
  Leads facility participation in the College’s Business Continuity Plan
• Coordinates emergency drills with College Police
• Communicates facility announcements to resident faculty and staff, including emergency and security notices
• Coordinates daily operations of the facility, including evening and weekend hours
• Collaborates with multiple service areas as needed for facility operations for projects such as the relocation of faculty and staff and the allocation of physical resources
• Maintains facility records, faculty/staff directories, and Teams/email groups
• Assists with classroom and space scheduling; maintains facility enrollment and space allocation/usage records; prepares related reports
• Serves as point person for all aspects of facility operational, construction and renovation projects
• Advises Provost/CCO on changes needed to facility plans, policies, and operations; updates and communicates changes to facility employees
• Represents the Provost/CCO and makes decisions when needed, and as permitted, in their absence
• Serves as a member of the Campus Services Group and an auxiliary report to the EVP-Operations

Directs facility faculty and staff in reporting work orders, coordinates with service areas, and monitors work status

Coordinates event operations at the facility, including but not limited to scheduling, contract execution, set up, AV/IT needs, equipment, catering, rental space, media, etc.; responsible for communicating event details to all required internal and external contacts (varies by location)

Oversees the facility’s event calendar; communicates updates for the college-wide events calendar and website and event details to internal and external contacts; maintains records of internal and external events (varies by location)

Manages facility administrative and events budgets (varies by location)

Supervises and performs purchasing requirements (P-card) for internal facility events and meetings while adhering to budget specifications and following college policies and procedures (varies by location)

Supervises and evaluates Receptionist/Cashier positions

Supports and coordinates the use of Wake Tech vehicles assigned to Western Wake Campus.

Develop and maintain relationships with property owners and key stakeholders

Qualifications

Knowledge, Skills, and Abilities:

Intermediate proficiency in Microsoft Word and Excel

Excellent communication skills, including oral, written, and listening skills

Ability to take initiative and be self-directed, detail oriented, organized, and able to multi-task

Ability to develop and implement processes and procedures

Skilled in problem solving, critical thinking, and crisis management abilities

Ability to maintain a high level of confidentiality as needed and required

Ability to be an effective and collaborative team player and maintain strong working relationships with various stakeholders

Minimum Requirements:

Bachelor’s Degree

Three years’ experience in administrative operations, project management, event planning, or related field or an equivalent combination of education and experience

We Value a Diverse Workforce!

As an equal employment opportunity employer, Wake Tech values diversity, equity and inclusion in our workforce. Wake Tech is committed to reaching students in every part of Wake County and rallying around them to go as far as their dreams, talents, and resilience will take them. As an institution of higher education, we are committed to valuing the unique experiences and diversity of the Wake Tech community. Wake Tech needs people from all backgrounds and swaths of life to help provide instruction, services, resources, and support to our students and the community. We strive to be self-reflective of the kind of student body we represent and culture that we are building, and we care deeply about supporting each employee’s professional growth.