We are seeking a Benefits Service Center Representative who provides benefits services in the processing of health and welfare enrollments, Pension Plan and 403(b) enrollments as well as determination of eligibility for the Tuition Grant Plan and approval for processing of all requests for the Tuition Reimbursement Plan. The Representative communicates and administers the university’s benefit plans, programs and policies through direct interaction with faculty, staff, postdoctoral students, residents, interns and retirees, as well as internal departments and external vendors.

Specific Duties & Responsibilities

• Provides day-to-day benefits related research and information to faculty, staff and retirees requiring a knowledge of the university’s benefit plans, programs and policies, i.e. questions regarding how our health and welfare plans work, employee and dependent eligibility, and completion of enrollments.
• Reviews and approves enrollment by faculty and staff in the Health & Welfare Plans online assuring the required documentation is received for elections made.
• Responds to client inquiries and complaints to ensure timely and courteous resolution of problems related to benefits enrollment and processing.
• Acts as a liaison with university employees and external benefits contacts. Researches and provides guidance in the resolution of eligibility, claims and enrollment issues.
• Reviews and triages all assigned reports.
• Representatives are required to use internal and external databases necessary for cross-reference of inquiries to determine resolutions.
• Maintains standards of customer service as outlined for the team.
• Be proficient in the use of various software applications, such as spreadsheets, word processing, and graphics packages to assemble, manipulate and/or format data and/or reports.
• Applies a working knowledge of applicable legislation and regulations affecting benefits.
• Attends designated training programs, seminars and meetings.
• Serves on workgroups and committees, as requested.
• Performs special duties and projects.
• Handles confidential information appropriately.
• Performs other duties as assigned.

Physical Requirements

• Sitting in a normal seated position for extended periods

• Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard.

• Occasionally lifting, carrying objects weighing 10lbs. or less.

• Occasionally pushing and pulling objects weighing 30lbs. or less.

• High School Diploma or graduation equivalent
• Two years benefits related experience required
• Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula

Classified Title: Benefits Representative 
Role/Level/Range: ATO 37.5/02/OE  
Starting Salary Range: $19.75 - $35.35 HRLY (Commensurate with experience) 
Employee group: Full Time 
Schedule: M-F/8:30-5:00 
Exempt Status: Non-Exempt 
Location: Hybrid/Eastern High Campus 
Department name: ​​​​​​​Benefits and Worklife Service Center  
Personnel area: University Administration