The Department of Otolaryngology is seeking a CO Pro Fee Coordinator. The Pro-Fee Coordinator will be responsible for assisting in maintaining and monitoring the day to day billing and processing of billing and collections activities within the business unit. Responsible as a team member in assisting in reviewing and analyzing the accuracy of staff work. Will assist in weekly and monthly report preparation, developing office policies and procedures, serve as a lead for troubleshooting and problem solving and will be expected to exercise independent judgment. Maintain strict confidentiality of patient and staff information. Promote teamwork and assist in identifying areas of improvement and recommend coordinated actions to bring about changes.

Specific Duties & Responsibilities

Procedural Knowledge

• Responsible for maintaining and monitoring the day-to-day processing of assigned billing functions within the Unit.
• Serve as team lead responsible for reviewing and analyzing the accuracy of staff work.
• Responsible for overseeing the business unit in the absence of the management.
• Assist in training new staff and existing staff members.
• Provide feedback regarding problems to management and assists in problem resolution.
• Generate weekly and monthly productivity reports as assigned.
• Communicate with appropriate individuals outside the assigned department or institution as designated by management.
• Assists management in assigning and tracking a portion of the daily work.
• Serves as back-up for report generation in Manager’s absence.
• Serve as a resource for staff questions and provides staff training as needed.
• Identifies and resolve key issues and takes appropriate action to respond to complex patient and medical insurance inquiries.

Technical Knowledge

• Comprehensive knowledge and compliance of HIPAA rules and regulations in the dissemination of patient Protected Health Information (PHI).
• Working knowledge of JHU/ PBS Billing Applications.
• Utilize online resources to facilitate efficient claims processing.
• Uses relevant functions of (IDX) and (EPIC) billing systems.

Professional & Personal Development

• Participate in on-going educational activities.
• Assist in the training of staff.
• Keep current of industry changes by reading assigned material on work related topics.
• Complete three days of training annually.

Department Specific Responsibilities

• Will work with the Maxillofacial Dental team to provide expert medical billing activities.
• Will also work with Otolaryngology billing team on an as needed basis.

Service Excellence

• Must adhere to Service Excellence Standards.
• Customer Relations.
• Self-Management.
• Teamwork.
• Communications.
• Ownership/Accountability.
• Continuous Performance Improvement.

• High School Diploma or graduation equivalent.
• Two years medical billing experience.
• Additional education may substitute for experience to the extent permitted by the JHU equivalency formula.

Classified Title: Pro Fee Coordinator 
Job Posting Title (Working Title): CO Pro Fee Coordinator   
Role/Level/Range: ATO 40/E/02/OD  
Starting Salary Range: $16.20 - $28.80 HRLY ($58,000 targeted; Commensurate with experience) 
Employee group: Full Time 
Schedule: M-F 8:30 am - 5:00 pm 
Exempt Status: Non-Exempt 
Location: Hybrid: On-site 3-4 days a week 
Department name: 10003029-SOM Oto Production Unit Billing 
Personnel area: School of Medicine