Position Summary

The Division Director of Human Resources is responsible for planning, implementation, and oversight of the entire Human Resources (HR) function in support of the mission and goals of Catholic Charities of the Diocese of Santa Rosa (CCDSR). The Division Director directly manages all HR policy development, programs, administration, and compliance. This role The Division Director holds an agency-wide lens—keeping mission, vision, values, internal customer service as well as policy and procedure in alignment. The Division Director, Human Resources ensures compliance with laws, policy, and procedures, implements best practices. The Division Director is a member of the agency’s Leadership Team. This is a hands-on management role with three direct reports.

Leadership Team Functions

• Responsible for managing specific departments or functions and implementing the strategies set by the agency.
• Develop and implement plans to improve operational efficiency.
• Ensure cross-department collaboration and integration that supports the agency’s growth strategy, operational delivery, data collection needs, and mission-based culture.
• Direct the development and management of all assigned budgets including monthly review of revenue and expense activity within agency parameters.
• Recognize risk trends and make suggestions for improvement.
• Identify organizational, community and market trends and make recommendations for improvement that can positively impact services and organizational effectiveness; adopt best practice standards with a focus on continuous improvement.
• Direct and manage employees (managers and supervisors) responsible for operations. Monitor progress, course correct, as needed.
• Design and manage programs or service areas connected to promising or best practices and established outcomes.
• Develop and implement policies and procedures in line with agency best practice standards. Ensure that all supervisors and staff members in the department understand these and work accordingly.
• Represent Catholic Charities and develop positive relationships with partners throughout the communities we serve.
• Identify and develop program-specific outcomes to ensure program effectiveness and impact with the ability to report that to internal and external stakeholders.
• Oversee department compliance with training and make best practice training recommendations.
• Direct and oversee reports and statistical analysis of activities as required by the agency. Ensuring that requests for data and reporting meet compliance with grants and funding agency requirements.
• Ensure managers and supervisors are trained and actively implementing tools and approaches to support all staff.
• Actively role model and create actions and conditions for agency alignment with mission, vision, values and leadership team agreements.

Essential Functions

• Partner with executive management to ensure alignment of HR initiatives with CCDSR’s mission, values, and goals.
• Lead, develop, and implement:
  • Talent acquisition, workforce planning, recruitment branding/strategy/execution, onboarding
  • Compensation program planning and analysis
  • Annual benefit plan and enrollment
  • HR policy and procedures
  • HR compliance and records retention procedure
  • Job design and job description maintenance
  • Performance management
  • HRMIS system integration
• Monitor and ensure the organization’s compliance with federal, state, and local employment laws and regulations.
• Responsible for employee behavioral program and disciplinary actions in accordance with federal and state employment law and CCDSR Code of Conduct.
• Oversee workers comp and leaves of absence.
• Establish and evaluate HR department metrics.
• Oversee HR administration and customer service levels, including onboarding, benefits, document processing, terminations, etc.
• Create and maintain an environment of equal employment opportunity, diversity, and competitive advantage in support of the company's diversity and inclusion strategic plan.
• Participate as a member of the Safety Steering Committee or supervise an HR representative to the committee.
• Maintain knowledge of trends, best practices, and new technologies and apply this knowledge to recommend and initiate changes or improvements in policy and practices.
• Prepare progress or statistical reports for management, as assigned.
• In partnership with the Chief Administrative Officer and the Director of Quality Improvement, support the development, implementation, and maintenance of agency policies and procedures.
• Participate in professional development opportunities and trainings.
• Support the Mission, Vision, and Values of CCDSR in the performance of all essential job functions and responsibilities.
• Work with Diocese of Santa Rosa.
• Perform other related duties as assigned.

Catholic Charities considers this position to be a mandated reporter of child abuse and elder abuse.

Agency Culture

It is essential that all employees of Catholic Charities aspire to the following:

• A commitment to the agency’s mission, vision, and
• A commitment to excellence in everything we
• A commitment performance and quality
• A commitment to outcomes and measured results.
• A commitment to innovation and to what is

Education, Experience, and Skills Required

• Bachelor’s degree in human resources; minimum five years HR leadership experience in a comparable environment, required; SPHR, SHRM-SCP preferred. Master’s degree preferred. An additional four to six years progressive experience in Human Resources may be considered as a substitution for the bachelor’s degree.
• Broad knowledge and expertise in Human Resource programs such as talent acquisition, workforce planning, employee relations, benefits/compensation design, performance management and employee engagement.
• Excellent verbal and written communication skills, excellent interpersonal and negotiation skills. Ability to read, comprehend and communicate complex information, legal documents, insurance information, government compliance or other technical information.
• Demonstrated ability to identify complex patterns of risk & liability, challenges and resolves issues, makes effective recommendation on course of action, and understands when to escalate complex issues required. Ability to deal with problems involving a few concrete variables in standardized situations. Must be able to question and clarify unclear information and be detail orientated.
• Strategic thinker with the ability to lead by example while supporting a dynamic, evolving organization.
• Demonstrated effective management coaching skills.
• Excellent organizational skills and attention to detail.
• Self-starter able to work independently with minimal supervision.
• Composition/content skills for employee and recruitment communications.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to respond positively to changing circumstances, seek and implement change to drive business improvement.
• Ability to prioritize tasks and to delegate them when appropriate.
• Thorough knowledge of CA/federal employment laws and regulations.
• Excellent technical skills including proficiency with file sharing, payroll/HRIS software(s), MS Office/Teams/Outlook.
• Ability to perform moderately complex math functions. Strong skills in Excel and the ability to prepare and analyze data is required.
• Experience with HR databases for performance management, onboarding, etc.
• Working knowledge of Organization Development models and concepts is highly desirable.
• Ability to perform duties in an atmosphere of frequent interruptions. Ability to concentrate for extended periods of time.
• Ability to work closely with employees at all levels to ensure a positive, constructive environment throughout the agency. Experience supporting staff who work with vulnerable populations is a plus.
• Passion and enthusiasm for the mission of Catholic Charities and its clients.
• Possess valid driver's license; at least state required minimum of auto insurance.
• Must pass DOJ background clearance (fingerprinting) in accordance with the Diocese of Santa Rosa’s policies, prior to start of employment.

Job Analysis/Job Description Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee frequently is required to reach with hands and arms and talk or hear. The employee is often required to stand, walk, travel, and stoop or bend. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to sit or stand for extended periods while using a computer.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent incoming telephone calls, scanners, and copiers as well as a wide range of clients or at times clients in distress contribute to a noise level of average to above average.

Equal opportunity employer

Catholic Charities of the Diocese of Santa Rosa is an Equal Opportunity Employer, seeking the best and brightest. Our organization does not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, disability, age, marital status, membership or activity in a local human rights commission, or status with regard to public assistance. We support, educate, create opportunities for, and ensure the wellbeing of our staff for the betterment of those most in need.

CCDSR participates in E-Verify, an Internet-based system that compares information entered by an employer from an employee’s Form I-9, Employment Eligibility Verification, to records available to the U.S. Department of Homeland Security and the Social Security Administration to confirm employment eligibility.