How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Summary

The Department of Pathology is seeking an Administrative Manager Intermediate Healthcare, this candidate will oversee management of all inpatient phlebotomy teams, and outpatient medical campus phlebotomy blood draw stations.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems.  In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Responsibilities*

BASIC FUNCTION AND RESPONSIBILITY

Individuals in this classification are expected to work independently and in collaboration with other personnel, regularly exercise good judgment in setting priorities, resolving operational problems, and the application of policies, procedures, and methods.

Departmental Duties

1. Supervise and coordinate daily operational lab activities with other labs, working with other managers
2. Attend departmental and hospital administrative meetings, and relay information to supervisors and staff.
3. Prepare for and attend scheduled meetings with CP Operations Director along with section directors and CLIA Lab Director.
4. Participate actively in departmental initiatives as directed.

Operational oversight

1. Provide day-to-day administrative supervision of leadership team, and phlebotomy sections/shifts.
2. Hold routine operational meetings with supervisors and phlebotomy staff.
3. Be accessible to staff at all times testing is performed to provide on-site, telephone or electronic consultation to resolve technical and/or operational problems in accordance with policies and procedures established either by the Laboratory Director or technical supervisor.
4. Keep staff informed of all new policies and modifications.
5. Work with leadership team and staff to make changes to workflow to achieve maximum productivity and quality.
6. Serve as resource person for technical and procedural questions from staff and outside institutions.
7. Oversee the implementation of new and revised policies and procedures in phlebotomy.
8. Establish an atmosphere that satisfies employees physical needs and safety.
9. Oversee IT functions related to phlebotomy, section on Pathology website, and Pathology Handbook.

Manage budget/finances of the lab

1. Review ordering of supplies and maintenance of inventory for phlebotomy operations.
2. Participate in defining contract terms in collaboration with Lab Director and Procurement Department.
3. Coordinate purchase of new equipment, supplies & reagents.

QC/QA/Compliance

1. Monitor lab compliance with CAP, CLIA, and other regulatory requirements, and interact with the appropriate internal QA/QC Pathology committees (for example, Pathology Laboratory Communication Committee, Quality Assurance committees); assist in the establishment and maintenance of quality control standards and reporting of results.
2. Manage the QM program for phlebotomy, including quarterly submissions of QI metrics.
3. Monitor integrity of data collection and use of protocols and procedures.
4. Monitor compliance with university policies and safety programs.

Personnel

1. Day-to-day supervision of phlebotomy associate manager, supervisors, senior technologists, and administration of phlebotomy services.
2. Evaluation of employee performance and development, including fostering employee empowerment, leadership, and responsibility; facilitate communication and conflict resolution. Perform annual senior staff evaluations.
3. Manage the process of requesting, posting, and hiring new employees, including reviewing resumes, scheduling interviews, interviewing candidates. Confer with Laboratory Operations & Medical Directors about prioritization of candidate(s) to hire.
4. Monitor students, residents or other trainees and new staff in clinical techniques and assist in the administrative management of one or more clinical areas.
5. Participate in the resolution of employee discipline, complaints, and grievances.
6. Review, endorse, and modify the recommended employment, promotions, and salary increases of phlebotomy staff.
7. Manage the termination and off-boarding of staff.

Manage projects and efficiency of Phlebotomy Services

1. Monitor project development; provide advanced troubleshooting of phlebotomy protocols; prioritize and manage time-sensitive projects.
2. Coordinate with the business management team in test marketing and business planning.
3. Review data and reports as needed.
4. Recommend workflow redesign and reengineering for improved phlebotomy operations supporting LEAN principles.

Required Qualifications*

In order to be considered for this position the applicant must have met or will have met all the required qualifications prior to the start date of employment.

• Baccalaureate degree in Medical Laboratory Science, equivalent laboratory science, or in a chemical, physical or biological science, nursing, or other healthcare related, or business degree.
• Combination of education, experience, and certification that meets all accreditation requirements according to the Clinical Laboratory Improvement Act (CLIA).
• Extensive supervisory and management experience.
• Thorough knowledge of laboratory regulatory and compliance requirements.
• Experience with implementing and monitoring quality assurance plans.
• Working knowledge of laboratory information systems.
• Minimum of 10 years supervisory/management experience in a clinical laboratory or related discipline to be eligible for the Administrative Manager Intermediate

Desired Qualifications*

1. Certification by an accrediting agency such as the Board of Certification (BOC).
2. Evidence of excellent communication, process improvement, change management, and team building skills.
3. Critical thinking skills and project management experience.
4. Ability to function independently with demonstrated leadership experience.
5. Proficiency with Microsoft Office programs such as Excel, Word, PowerPoint etc.
6. Evidence of Lean/Six Sigma education or certification.
7. Ability to work independently along with working collaboratively across laboratories and departments.
8. Excellent time management skills, ability to prioritize appropriately, and exercise good judgment.
9. Prior phlebotomy experience or training.

Work Schedule

This full time, 40 hour position is exempt and generally M-F on days, however the Phlebotomy laboratories operate 24/7 which will require additional shifts and hours.  This role also includes on-call duties.

Additional Information

1. May have exposure to noise from laboratory equipment and pneumatic tube system.
2. Requires frequent (standing/walking/sitting/hand pipetting) for long periods of time and the ability to lift up to 25lbs.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.