The Student Services Excellence Initiative (SSEI) team exists at JHU to improve students’ experience as they navigate several important administrative student services, including admissions, advising, registration, billing, financial aid, and career services. We are seeking a Senior Business Analyst who will partner with stakeholders to improve business processes, enhance organizational structures and policies, and implement new/improved technical solutions within these areas.

This position will be based at JHU's Mt. Washington, Baltimore campus but will work with customers and colleagues at multiple sites in and around Baltimore both in-person and virtually.

Specific Duties & Responsibilities

Analytics and Problem Solving

• Conduct stakeholder interviews related to data analysis, data interpretation, and process design to identify, recommend, and solve business problems within the areas of registration, billing, financial aid, and possibly academic advising administration.
• Use analytic and process management tools to effectively gather and analyze data to improve business processes and workflow in these areas.
• Efficiently gather and synthesize data, conduct research, and summarize conclusions.

Project Management

• Establish knowledge of financial, business, and technological practices around the university to effectively support projects.
• Lead discussions with stakeholders to develop project strategic plans/roadmaps based on the needs of stakeholders. This includes the ability to:
• Prioritize requirements based on estimated impact to users, cost to implement, and availability of existing solutions.
• Measure and evaluate the success of solutions.
• Present roadmaps and progress to executive stakeholders.
• Perform project management duties.

• Assess change readiness among stakeholders identifying and helping mitigate implementation barriers and risks as needed.

Stakeholder Relationship Management

• Lead and manage others in developing innovative solutions to important, highly complex strategic and operating problems within administrative student services.
• Independently lead stakeholder interviews and/or design sessions by running well organized meetings.
• Work closely with stakeholders to understand and translate their functional needs into technical requirements.
• Quickly establish credibility for the project by proactively building strategic working relationships.
• Effectively obtain and respond to stakeholder feedback, measure customer satisfaction, and track performance.

Knowledge, Skills, Abilities, and Competencies

• Ability to Implement advanced strategies for gathering, reviewing, and analyzing data requirements.
• Able to lead and manage work with professionals from multiple functional offices and schools (including billing, registration, financial aid, IT, Human Resources, and more).
• Able to prioritize requirements and create conceptual prototypes and mock-ups.
• Master strategic business process modeling and Lean/human-centered design concepts (through professional development courses as needed).
• Outstanding leadership and analytical skills, excellent problem solving and critical thinking skills, and strong written and oral communication and presentation skills.

• Advanced organizational skills and the ability to manage multiple projects/assignments simultaneously in a fast-paced work environment.

• Experience with Lean and other business improvement and process mapping tools.

• Skilled at executing business process improvement, business process design/redesign, functional requirements development, and data gathering and analysis responsibilities.

• Mastery of Microsoft applications (e.g., Word, PowerPoint, Excel, Visio).

• Capacity to quickly earn the trust of others, facilitate meetings, and develop positive working relationships across the organization.

• Ability to work with flexibility, efficiency, enthusiasm, and diplomacy both individually and as part of a complex team effort.

• Bachelor's Degree in MIS, Business Administration, or relevant functional area.
• Four years related experience.

• Master's Degree preferred.
• Management consulting experience strongly preferred. Experience in higher education, financial analysis, project management, student services (particularly billing, registration, and/or financial aid) is desired.

Classified Title: Business Solution Analyst 
Job Posting Title (Working Title): Senior Business Analyst   
Role/Level/Range: ATP/04/PE  
Starting Salary Range: $73,300 - $128,300 Annually ($100,000 targeted; Commensurate with experience) 
Employee group: Full Time 
Schedule: Monday - Friday, 8:30 - 5:00 
Exempt Status: Exempt 
Location: Hybrid/Mount Washington Campus 
Department name: ​​​​​​​Student Services Excellence Initiative  
Personnel area: University Student Services