Student Services Specialist Senior
Job Description
Job ID320495
Location
Rio Salado Community College
Full/Part TimeFull-Time
Regular/TemporaryRegular
Hiring Salary Range
$20.23 - $26.30/hourly, DOE
Grade
111
Work Schedule
The standard work schedule will be Monday - Friday 8:00am - 5:00pm during the Academic Year.
7:00am - 6:00pm during the Summer Months
This position offers remote work allowing employees a combination of onsite and work from home options. The expected remote workschedule for this position will be based upon the needs of the department.
Work Calendar
12 Months
Maricopa Summary
Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?
Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?
Whether you’re teaching, working, or learning Make It Happen At Maricopa County Community Colleges!
About Us
What's Currently Happening at Maricopa
- Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
- Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
- One of the largest community college systems in the country
- 2020 Healthy Arizona Worksites Program recipient
- Named 19th Best Employer for Women by Forbes
- 2019 No. 42 in Arizona’s Best Employers
Benefits
The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.
- 20 paid observed holidays
- Arizona State Retirement System (ASRS) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
- Paid vacation, sick, and personal time
- Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
- Annual professional development growth funding
- Tuition reimbursement for employees and dependents
- Flexible work schedules
- Maricopa Employee Health & Wellness Program:
- Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).
- 10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)
Job Summary
Provides case management advisement to an assigned caseload of students by Field of Interest under a Guided Pathways model. May advise prospective students. Provides student service program support, processing, and information resource referrals by performing the more technically demanding program support tasks, including extensive responsibilities for student advising.
Essential Functions
70% - Provides professional-level end-to-end academic advising to a caseload of students, to support student learning, persistence, and degree completion through a variety of communication modes, including email, phone, WebEx and in-person services. Provides one-to-one and group academic advising, on-boarding, retention, and success support functions to students to ensure ongoing successful progress to completion of degree programs working within a Field of Interest (FOI). Provides guidance to students on goal setting, decision making, degree and certificate options, transfer pathways, course selection, registration, academic progress and satisfactory progress toward certificate/degree using PeopleSoft and other technologies. Identifies academic options including extracurricular activities, honors program, and scholarships. Provides advice and consultation to students in selection of options best suited to student goals, interests, and skills. As the assigned advisor, connects students with academic and personal resources including but not limited to, tutoring, counseling, and career services; recognizing individual student circumstances and identifying potential barriers. Provides ongoing outreach and proactive follow up to ensure student learning and progress outcomes are met. Handles immediate or sensitive issues requiring confidentiality or quality assurance. Assesses routine and unusual situations and reaches appropriate conclusions for actions as needed, consulting with others as necessary. Escalates matters requiring senior leadership intervention to a Supervisor and/or Director level. Monitors/tracks student academic progress through a variety of reporting tools. Performs higher level complex operations requiring technological ability and understanding of system processes for the benefit of the student such as creating and analyzing degree progress reports, course applicability compliance reviews, plan changes, prior credit evaluation reviews and more.
20% - Facilitates activities related to the Guided Pathways framework and the case management approach to program advisement. Provides programmatic support of this model by being an institutional resource to improve and advance the role of advisement in student success. Coordinates with College and District departments to promote programs on campus and within the community. Works collaboratively and collegially with academic units, faculty, and student services throughout the college and across the district to facilitate comprehensive academic support. Acts as college/department resource to current and prospective students, faculty, staff and external groups on issues related to academic advising, retention and success. May develop and provide training to other staff or departments one-on-one or collaboratively with a team. Interprets and explains College and Maricopa Community College District policies and procedures related to admissions, curriculum, advising, student success, and degree completion. Participates in department, location, and District meetings. Attends professional development opportunities related to academic advisement, FOI content, and trends and topics on higher education student success
10% - Analyzes and maintains student and program data to gauge student learning and success, as well as program effectiveness. Coordinates, implements, and evaluates processes and procedures. Maintains database information and reporting systems. Makes recommendations for program and resource improvements by providing feedback on planning and degree assessment tools used to gauge, interpret and monitor students’ progress. Performs other duties as assigned.
Minimum Qualifications
Associate’s Degree from a regionally accredited institution and two (2) years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.
OR
High School Diploma/GED and four (4) years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs..
Desired Qualifications
- Bachelor’s degree
- B. Recent student services experience in a college or university setting
- Recent academic advisement experience in a college or university setting
- Strong oral and written communication skills (Note: application materials will be evaluated on this area.)
Special Working Conditions
Travel to campus during interview/selection process will be at candidate’s own expense. Will be required to travel or be assigned to all MCCCD locations. May require numerous evenings or weekends. May require prolonged periods of viewing a computer screen. May be required to lift or carry up to #25 lbs. This position is for the Rio Salado – Tempe location but may be required to travel to other locations.
Possession of a valid State of Arizona Class D Driver's License is required; employee must meet district minimum standards regarding driving:
https://www.maricopa.edu/about/careers/application-information#mvd
OR
(If moving from out of state)
Possession of a valid State Class D Driver's License is required; employee must meet district minimum standards regarding driving:
https://www.maricopa.edu/about/careers/application-information#mvd
How to Apply
Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.
Additional materials will not be accepted after the job posting has closed.
Missing materials or incomplete employment history will not be considered.
Please ensure your materials clearly provide the following information.
- Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
- Indicate whether former or current employment is Full-Time or;
- Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
- Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
- Three professional references, preferably current and/or former supervisors. If references are not provided in the resume upon application, they will be requested at time of interview.
Additional guidance can be found here.
Posting Close Date
Open until filled
First Review August 30th, 2024
Applications received after the review date may not be screened
EEO, Title IX, & Clery Act
Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.
Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."
The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. Rio Salado College's Title IX/504 Coordinator is O.Tafari Osayande, o.tafari.osayande@riosalado.edu, 480-517-8196.
The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.
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