Overview:

The COO will play a critical role in leading and managing the Gamecock Club’s operational functions, programs, and initiatives to support its mission and achieve organizational goals. Reporting directly to the CEO, the COO will be responsible for overseeing daily operations, developing and implementing strategies, and optimizing business processes to maximize productivity and provide positive experiences to Gamecock Club members.

Key Responsibilities:

1. Leadership: Provide strategic leadership and direction to Gamecock Club operations staff, ensuring alignment with the organization's mission, goals, and strategic priorities.

2. Strategic Planning: Work with the executive team to develop and implement strategic plans and initiatives, identifying opportunities for growth, innovation, and collaboration.

3. Record Maintenance: Have an in-depth understanding of both Archtics and Blackbaud CRM, which both store a wide range of donor records. Ensure the effectiveness of the mechanisms that are in place to maintain this data in both systems.

4. Process Improvement: Lead efforts to streamline processes related to Gamecock Club marketing, reporting, gift administration and distribution of membership benefits. Improve efficiency and reduce costs through the implementation of best practices, technology solutions, and automation.

5. Stakeholder Relationships: Build and maintain effective relationships with internal and external stakeholders, including board members, athletics staff, chapter presidents, and other volunteers to advance the organization's mission and goals.

6. Customer Service: Managing a portfolio of Gamecock Club members, assisting with needs related to membership and tickets.

7. Team Development: Build and develop a high-performing operational team, providing opportunities to drive employee development, engagement and retention.

• Bachelor's degree; Master's degree preferred.
• 7+ years of progressive leadership experience in nonprofit management, including program management, operations, and strategic planning.
• Strong understanding of nonprofit governance, regulations, and compliance requirements, with experience working with boards of directors, funders, and community stakeholders.
• Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams, build consensus, and drive organizational change.
• Strategic mindset with a focus on innovation, collaboration, and results, with the ability to think creatively and adapt to evolving challenges and opportunities.
• Passion for the mission and values of the nonprofit sector, with a commitment to social justice, equity, and community empowerment.