Harlem Children’s Zone (HCZ)—a world-renowned education and poverty-fighting organization based in New York City—seeks an enthusiastic, dedicated, and mission-aligned Director of Development Operations to join our Development team.

The Director of Institutional Giving will bring a passion for the mission of Harlem Children’s Zone: to break the cycle of intergenerational poverty with comprehensive, on-the-ground programming that builds up opportunities for children and families to thrive in school, work, and life.

In this full-time position, reporting to the Managing Director of Development, the successful candidate will lead the Development Operations team. The role will be responsible for all CRM (currently Raiser’s Edge) functions, including vendor interface, constituent record oversight, gift processing, revenue projections and reporting, and donor analytics. The candidate will oversee scaling the operations and systems to set HCZ up for success and growth, ensuring that systems meet the needs of complex and evolving fundraising programs. This role supervises two Development Operations Associates and a Research & Development Operations Manager; provides strategic management and vision to Raiser’s Edge and associated reporting and analytics tools; oversees all donor prospect research and analytics; and leads the management of the operational functions of the fundraising teams. The Director will also help lead a potential migration of CRM to Salesforce. The candidate will be a team-oriented leader who can help establish systems, efficiencies, and best practice CRM approaches to strategic revenue growth, ensuring accurate use of the platform and timely interface with the front-line fundraising and Finance teams. The Director will also collaborate with fundraising and programmatic leads to ensure all activities with donors—including site visits, corporate engagement experiences on and off-site, and events—are on brand and managed in line with HCZ’s core values and principles. The ideal candidate for this position is a strategic thinker with knowledge of nonprofit fundraising and a strong understanding of end-user business needs. The candidate should have a passion for contributing to the mission of a pre-eminent anti-poverty organization, which is a leader in New York City and nationally in place-based solutions to promote economic, social, and racial equity.

For more information, check out Want to Work at Harlem Children's Zone? Here's 7 Things You Need to Know.

Minimum Qualifications

• Bachelor’s degree
• 5-10 years of related professional experience
• Experience with Raiser’s Edge, Salesforce, or equivalent software Solid knowledge of Microsoft Office products (e.g. Word, Excel, Outlook)
• 
  
  

Who You Are

• Advanced interpersonal communication skills with keen attention to detail
• Ability to manage people from entry to mid-career levels through coaching approach
• Excellent time management skills and ability to handle multiple projects and competing deadlines
• Strong ability to build and foster relationships leading to trust and credibility across all employee and donor levels
• Strong ability to adapt and pivot, work, and manage uncertainty and perform under pressure
• Passion for HCZ’s mission

What You'll Do

• Manage and maintain the accuracy and integrity of HCZ’s use of the Raiser’s Edge CRM platform
• Supervise two Associates and the Research & Development Operations Manager
• Oversee annual and long-term strategic planning and implementation for the Development Operations vertical
• Responsible for constituent data management, including the timely entering and updating of information related to open and funded opportunities, giving history, projections, events, mailings, and all donor outreach activities
• Oversee gift entry and gift processing cycle through the completed sending and filing of donor acknowledgement letters for all received gifts, including grant payments, online donations, checks, stock and wire transfers, recurring gifts, matching gifts, and employee giving
• Help to manage internal processes and all relevant vendors to ensure timely and accurate processing of online giving
• Co-lead monthly revenue reconciliation with the Finance Department, including through MIP Fund Accounting, and streamline annual audit support process
• Lead ongoing data management refinement and clean-up to ensure data fidelity and up-to-date records
• Ensure consistent input of all donor research, including wealth screening, to inform audience segmentations and strategic cultivation
• Proactively implement queries, reports, and exports essential to achieving team goals
• Identify giving trends and track raised revenue through reports for the Board and Executive leadership, including comprehensive monthly, quarterly, and annual comparative analyses
• Lead CRM-based planning and implementation for departmental goal setting to support revenue growth across private giving streams
• Train and professionally develop the Development team to ensure best practice CRM use, including regular editing of database and operations manuals; cross-train relevant members of the Finance team to maintain seamless transfer of data and information for accounting purposes
• Oversee compliance and risk management for all donor information and related systems and processes
• Help to assess and plan for any possible database systems migrations and successful integration of all relevant new technologies
• Work with Program leads to develop and execute on engagement experiences for donors, inclusive of site visits, on and off-site donor engagements, and volunteer activities

• Work with front-line team and corporate partners to support individual Workplace Campaigns, including presenting at workplaces, solidifying employer/employee donations, and supporting company-specific stewardship needs
• Collaborate regularly with fellow team members to ensure successful execution of engagement initiatives to grow donor support

• Support the team with other projects and events as needed

Schedule

• This is a hybrid position with a requirement of minimum three days in office per week.

Benefits

As a member of the Harlem Children's Zone team, you will join a supportive and inclusive community dedicated to helping children, families—and our staff—thrive. We offer highly competitive salaries, a comprehensive benefits package, and opportunities for growth.

Our exceptional full-time benefits include:

• Highly competitive base salaries
• Performance bonus eligible
• Paid time off
• Employee referral bonus
• Career Advancement
• No-cost health insurance
• Life Insurance
• Short-and long-term disability
• Additional voluntary benefits
• Wellness discounts
• Commuter benefits
• Financial wellness perks
• Additional Benefits (Discounts on flights, hotels, theme parks, concert tickets, and more.)

The annual salary range for this position is $120,000 - $130,000, with a performance bonus and comprehensive benefits package, including employer-covered health insurance. To be considered, interested applicants must submit a cover letter and resume directly through the posting. No telephone inquiries or recruiters please. Replies will only be sent to qualified applicants. HCZ is an EOE.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)