The Organization

Houston Community College (HCC) is an open-admission, public institution of higher education offering a high-quality, affordable education for academic advancement, workforce training, career development and lifelong learning to prepare individuals in our diverse communities for life and work in a global and technological society. We’re proud to say that 98 percent of our graduates step into a job in their field of study immediately upon graduation. One of the largest community colleges in the nation, HCC has served the Greater Houston area for over four decades. Accredited by the Southern Association of Colleges and Schools, and the Schools Commission on Colleges, we offer 300+ associate degree and certificate programs to 75,000+ students across 13 Centers of Excellence and online each semester. We are proud to be No.1 among all community colleges in the nation in providing associate degrees to minorities and No.1 in educating international students, with 10.4 percent of our student population from outside the USA. Our vision is to become the Employer of Choice in support of our mission for Student Success by attracting, retaining and motivating the best employees.

The Team

Play a central role at HCC as you keep our everyday operations running like clockwork. You’ll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial, or something else, you’ll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools, it also takes care of its people.

We are currently seeking a Police Telecommunications Cadet, who will advance the institution’s proud tradition of excellence in academics, student life and community service.

The Opportunity

You: If you are qualified for the Police Telecommunicator position but lack the formal training and licensing, this entry level position will prepare you for a career in law enforcement.

Your mission: You will be an active member of our 24/7 Police Telecommunications Center.  Within twelve (12) months of your original hire date we will count on you to successfully pass three (3) Texas Commission on Law Enforcement courses and licensing examinations.  

A typical day: You may kick off the day with a brief staff meeting, where you discuss a professional development and training program where you have received information critical to your job functions.  On shift, you receive, evaluate and send appropriate, timely police department assistance on emergency and non-emergency calls received from the college community.   You’ll spend some time in the afternoon you may enter real time data into the police computer-aided dispatch system (CAD).

Next steps: If you always have the student experience in the forefront of your planning and execution, if you’re a person who gets things done, apply today!

Location

Houston is a city with limitless possibilities:

• Third-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City’s 55.

• 145 languages are spoken here.

• Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.

• Houston is a major-league sports town, and don’t forget the annual Houston Livestock Show & Rodeo.

• The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.

• World-renowned medical care. The Houston metro area has long been known for its first-rate health care system, with many Houston area hospitals consistently ranking among the nation’s top institutions.

• With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston’s cultural scene.

• Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines.

If this sounds like the role for you and you’re ready to join an amazing team, please apply right away.

Houston Community College does not discriminate on the basis of race, color, religion, sex, gender identity and gender expression, national origin, age, disability, sexual orientation, or veteran’s status.  The following person has been designated to handle inquiries regarding the non-discrimination policies:

David Cross, Director EEO/Compliance, Title IX Coordinator
Office of Institutional Equity

PO Box 667517                                   

Houston TX, 77266

713 718.8271 or Institutional.Equity@hccs.edu

HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages diversity, innovation and creativity, and inclusion.

Individuals with disabilities, who require special accommodations to interview, should contact  (713) 718-8565.

SUMMARY

An entry level position for applicants who but for formal training and licensing are otherwise qualified for the position of Police Telecommunicator.

Serve as primary communications contact for Houston Community College (HCC) community and police department employees. Receive, evaluate, and disseminate law enforcement information.  Maintain accurate and up to date report files, including the handling of highly sensitive and confidential information.  This position is licensed and regulated by the Texas Commission on Law Enforcement and the Texas Department of Public Safety.

The Houston Community College Police Department Dispatch Center operates 24-hours, 7 days a week. Individuals hired for this position are required to work any assigned shift including weekends, days, evenings, nights, and holidays. This position also involves working extended workdays outside of regular working hours and on-call status.

• Basic Telecommunicator Course
• Crisis Communication Course
• Full Access NCIC/TCIC and NLETS/TLETS Certification Courses

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

Serve as primary contact for the HCC community needing police department assistance via multi-modal communications; radio, telephone, e-mail, and electronic record management systems.

Coordinate with other agencies for emergency response to college facilities, 24 hours a day, seven (7) days per week.

Receive, evaluate and send appropriate, timely police department assistance on emergency and non-emergency calls received from the college community.

Maintain 24-hour system-wide capability to coordinate notifications and communications needed in event of emergencies or disruptions of facility operations.

Receive, evaluate, and disseminate information received via the National and Texas Law Enforcement Telecommunications Systems, The National and Texas Crime Information Centers,  and local law enforcement databases in an accurate and timely manner.

Serve as primary contact for police department employees needing assistance and information during both routine and emergency situations.

Maintain accurate and up to date police and security report files, including the handling of highly sensitive and confidential information.

Maintain a computerized active daily duty record reflecting officer and duty location assignment.

Operate multi-modal mass-notification system relaying prompt and accurate emergency information to students and staff.

Accurate, timely entry of real time data into the police computer-aided dispatch system (CAD).

QUALIFICATIONS  

      (1) Minimum education requirements:

(A) a high school diploma from a school accredited by the Texas Education Agency; or

(B) a high school equivalency certificate from a program approved by the Texas Education Agency;

     (2) The individual has been subjected to a search of local, state, and national records

           to disclose any criminal record;

(A) is not currently charged with any criminal offense for which conviction would be a bar to certification;

(B) has never been on court-ordered supervision or probation for any criminal offense above the grade of a Class B misdemeanor or a Class B misdemeanor within the last 10 years from the date of the order;

(C) has never been convicted  of an offense above the grade of a Class B misdemeanor or a Class B misdemeanor within the last 10 years;

     (3) Has never been convicted in any court of an offense involving family violence as 

           defined under Chapter 71, Texas Family Code;

     (4) Has never received a dishonorable or other discharge based on misconduct

           which bars future military service; and

     (5) Is a United States citizen.

KNOWLEDGE, SKILLS, AND ABILITIES

Employees in this position will be scheduled to work rotating shifts in a 24/7 environment.  Employees will be expected to work holidays, nights and/or weekends to meet staffing and scheduling requirements.

Ability to multitask, coordinate simultaneous mental, manual and visual activities in a fast-paced work environment.

Ability to observe situations analytically and objectively, and relay observed details in a prompt and accurate manner.

Ability to communicate effectively (English) with a diverse population. Additional languages preferred.

Working knowledge of computer technology and equipment required, with working knowledge of the following preferred: Computer-Aided Dispatch Systems (preferably Crimestar), Windows 7, MS Office Suite 2007 or higher and DPS OMNIXX database. Must be a proficient typist – computerized typing evaluation may be required.

Ability to exercise proper judgment in interpreting and adapting guidelines, such as policies, regulations, and precedents

This position requires the satisfactory completion of a detailed work history and criminal background investigation by law enforcement to determine the applicant’s ability to meet minimum Texas Department of Public Safety and TCLEOSE qualifications regarding police telecommunications employment

Per HCC Policy C: 4.7 Drug and Alcohol Free Workplace, a drug and/or alcohol test is required if a conditional job offer is made.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

This job description may be revised upon development of other duties and changes in responsibilities.